Quality Management 

Fourth Edition provides comprehensive coverage of Quality Management and Control including Statistical Process Control, Six Sigma, Lean Tools, and Administrative Systems for  Quality Management.

   Howard Gitlow-University of Miami

   Rosa Oppenheim-Rutgers University

   Alan Oppenheim-Montclair State University

   David Levine-Baruch College 

Available now
(VitalSource E-book only ISBN 978-1929397-12-9)


ISBN 978-1-939297-04-4.


HERCHER Publishing Inc


Contents and Preface

Free Chapters

Administrative Systems of Management

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Chapter 14

Chapter 15

Chapter 16

Chapter 17

Chapter 18

Chapter 19

Chapter 20